Privacy Policy

Who we are

Clarendon Home Improvements Essex Ltd ("we", "us", "our") is a company registered in England and Wales. Our registered office is 45-47 Riverview, Chadwell St Mary, Grays, Essex, RM16 4BJ. Our company number is 14035878 and our VAT number is 443400727.

We are the data controller for the personal information described in this policy. If you have any questions, please contact us at mica@clarendon.me.uk or write to us at the address above.

What information we collect

When you fill in a form on our website, request a quote, or get in touch with us, we may collect:

• Your name
• Your email address
• Your phone number
• Your home address or project postcode
• Details of the work you're interested in
• Any photos or documents you choose to share

When you browse the site, we automatically collect technical information about your device (browser type, screen size, approximate location based on IP address) using Google Analytics 4 and Microsoft Clarity. This information is anonymised and is used to understand how visitors use the site.

Why we collect it and how we use it

We use the information you give us to:

• Respond to your enquiry and prepare a quote
• Arrange and carry out site surveys
• Send you the documents and follow-up communications you've asked for
• Process finance applications you ask us to refer to our partner Ideal4Finance
• Comply with our legal obligations (record-keeping, FCA compliance for finance referrals)
• Improve the website and our service

Our legal basis for processing this information is your consent (when you fill in a form) and our legitimate interest in running and improving our business.

How long we keep your information

We keep enquiry information for as long as we have an active conversation with you, plus up to 7 years after your project completes — this aligns with our HMRC record-keeping obligations and our public-liability insurance requirements.

Analytics data is anonymised and retained according to Google Analytics 4's default settings (currently 14 months).

Who we share it with

We do not sell your information to anyone. We share it only with:

• Ideal4Finance (FCA Firm Reference Number 703401) — only if you choose to apply for finance through their service
• Our suppliers (Hallmark, Rehau) — only the minimum needed to order materials for your specific project
• Our hosting and email providers (Supabase, the company providing our website infrastructure)
• HMRC and other authorities where the law requires us to do so

Your rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Correct any information that's inaccurate
• Ask us to delete your information (subject to our legal record-keeping obligations)
• Object to or restrict how we process your information
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email mica@clarendon.me.uk and we'll respond within 30 days.

Cookies

This website uses cookies. For full details see our Cookie Policy at /cookie-policy.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will always tell you when it was last changed. Significant changes will be highlighted on the site.

Contact us

For any privacy-related question or request:

Mica Brougham
Clarendon Home Improvements Essex Ltd
45-47 Riverview, Chadwell St Mary, Grays, Essex, RM16 4BJ
mica@clarendon.me.uk
01375 371007